Question 1

Trouble with and order?

Accepted Answer

email jcaxllc@Pokerain.com for Questions, Cancellation Requests and More

If inquiring about an order, please include your 5-Digit Order Number as the Subject Line

Question 2

Cancellation Policy - 6% Processing Fee

Accepted Answer

You May Request a Cancellation 24 Hours Before We Ship Your Order. Cancellation Requests Sent Later May Be Missed! There is a 6% Processing Fee That Will Be Automatically Deducted From Your Refund. By Requesting a Cancellation, You Agree to These Terms.

Email Jcaxllc@Pokerain.com with "CANCEL ORDER ....." as the Subject Line

Question 3

Local Delivery? Do You Have a Physical Store?

Accepted Answer

Pokerain.com is located in Halethorpe Md. We Do Not Offer Pick-Up or In-Person Delivery

Question 4

Return Policy

Accepted Answer

Return PolicyDue to the nature of sealed product in the TCG industry, we do not offer returns.  That said, if something arrives damaged or not as described, send us an email and we'll make it right!  jcaxllc@pokerain.com

Japanese Pokemon Cards and more!

Welcome to PokéRain! Use code NEWFRIEND for 5% off your first order. All orders ship same day or next business day!

Applies to US customers only.

Free Shipping on orders over $250.00

Flat rate shipping $4.99 on all sales below $250.00

Welcome to PokéRain.com's FAQ section. Find the answers to the most common questions about our online trading card store below.

Frequently asked questions

Trouble with and order?

Cancellation Policy - 6% Processing Fee

Local Delivery? Do You Have a Physical Store?

Return Policy